Do I need to register for an account to place an order?
No, you may check out as a guest. Kindly ensure that your email address is correct in case we need to contact you about your order.
Can I place an order over the phone?
We love to chat, but unfortunately we do not accept phone orders at this time.
What method is used for free shipping?
Free shipping is available for orders shipping within the contiguous United States. This excludes Alaska and Hawaii. The package will be shipped using the least expensive method. Please do not select free shipping if your order is urgent.
Where are you located?
In Seattle, Washington, in the amazing Pacific Northwest.
What is the shelf-life / expiration of your products?
Our products contain no preservatives. We advise our customers to use within six months of opening for highest quality. Unopened products that have not been exposed to heat or humidity have a shelf life of approximately 18 months.
Are your products vegan and cruelty free?
Yes. Our products do not contain any animal ingredients or animal by-products and are only tested by humans. We are in the process of working with our ingredients suppliers to secure official certifications.
Where are your products made?
All of our products are made in our studio in beautiful Seattle, Washington.
Do you offer samples?
Unfortunately, we do not offer samples at this time.
What is your return policy?
Due to the nature of our products, we cannot accept returns or exchanges. If you have any questions or concerns about your order, please contact us at email@example.com and we will be happy to assist you.
Advertising or promotional inquiries?
Please contact us at firstname.lastname@example.org and we will promptly respond to your inquiry.
Can I resell your products on my own site or in my shop?
By purchasing our products, you agree not to sell or redistribute our products for commercial purposes. If you are interested in our wholesale offerings, please contact us at mail@tenacious soles.com and we will gladly respond to your inquiry.
What are your favorite pizza toppings?
We are currently digging Mama Lil's Spicy Peppers with mozzarella and ricotta cheese on an olive oil base.
Anything else you'd like to know?
Send us a message at email@example.com and we'll do our best to satisfy your curiosity!